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Policy & Terms

Transport Conditions

All assignments are carried out in accordance with the general terms and conditions of the Nordic Association of Freight Forwarders (NSAB 2015) with the exception of § 7, second paragraph and § 19B, § 15, second paragraph. The freight forwarder's liability as a contracting party applies instead of liability according to § 16 – 24, § 20 B and § 21 D with a weight limitation of 8.33 SDR/kg and an exception for the insurance obligation in § 25A.

Environmental Policy

We at FTS Logistics Sweden AB are committed to reducing our environmental impact and acting responsibly towards the environment in all aspects of our operations. We strive to be a leading player in the transport industry when it comes to sustainability and environmentally friendly practices.

Our commitments include the following principles and goals:

Reduce emissions: We will continuously monitor and reduce our carbon dioxide and other harmful emissions by investing in modern, fuel-efficient vehicles and by optimizing our driving routines.

Efficient resource management: Streamline our resource management by minimizing the use of resources such as fuel, water and energy. This includes choosing fuel-efficient vehicles, optimizing our transportation and reducing unnecessary wear and tear on vehicles.

Developing greener alternatives: We will continue to explore and implement new technologies and methods that can reduce our environmental impact. This may include the use of renewable fuels, electrification of vehicles, and other innovative solutions.

Education & Awareness: We will continuously educate and inform our employees about environmental issues and sustainable working methods. By raising awareness, we hope to engage all our employees in working for a more sustainable future.

Compliance with Laws & Regulations: We will comply with all applicable laws and regulations relating to environmental protection and sustainability. We will also strive to meet or exceed industry standards and best practices.

By actively following this environmental policy and by continuously improving our working methods, we are convinced that we can make a positive difference for the environment while continuing to deliver high-quality transport services to our customers. We look forward to working with our stakeholders to achieve our shared environmental goals.

This policy will be reviewed and updated regularly to ensure that it is relevant and effective in relation to our environmental ambitions and current legislation.

Please contact us if you have any questions or comments regarding our environmental policy.

Quality Policy

We at FTS Logistics Sweden AB are dedicated to delivering the highest quality transport services to our customers. We strive to continuously improve our processes, meet customer requirements and exceed expectations by focusing on the following principles and goals:

Customer Satisfaction: We prioritize customer needs and strive to exceed their expectations by delivering reliable and professional transportation solutions. We actively listen to our customers' feedback and act quickly to resolve any issues and improve our services.

Quality at all levels: We are committed to maintaining high quality standards in all our processes and services. This includes careful planning and monitoring of our shipments, regular maintenance of our vehicle fleet, and maintaining safety and quality controls.

Continuous improvement: We strive to continuously improve our working methods and processes by evaluating our performance, identifying areas for improvement and implementing measures to increase the efficiency and quality of our services.

Skills & Training: We invest in the skills and training of our employees to ensure they have the knowledge and skills required to perform their duties in the best possible way. We promote a culture of learning and personal development to continuously improve our quality and service.

Compliance with Laws & Regulations: We strictly comply with all applicable laws, regulations and industry standards relating to our operations to ensure compliance and trust from our customers and stakeholders.

By actively following this quality policy and by continuously striving for improvement, we are confident that we can continue to deliver high-quality transport services and maintain our reputation as a reliable and responsible transport partner.

This policy will be reviewed and updated regularly to ensure that it is relevant and effective in relation to our quality objectives and current legislation.

Please contact us if you have any questions or comments regarding our quality policy.

Privacy Policy

FTS Logistics Sweden AB values ​​your privacy and strives to protect your personal data in the best possible way. This privacy policy describes how we collect, use, store and protect your personal data when you visit our website or use our services.

1. Collection of personal data
We may collect the following types of personal data:

Contact information: Name, email address, phone number and address.
Account information: Name, picture, email address, phone number and password.
Booking information: Your booking history and other information about shipments that you book with us via email and/or phone.
Company information: Information about the company you work for (typically your employer), such as company name, your title, workplace and sometimes also information about your authority to represent the company.
Device information: IP address, language, browser, operating system and screen resolution as well as information about when and how you use the website or our transport services.

2. Use of personal data
We use your personal data for the following purposes:

To provide and administer our services.
To improve and customize our website and services to your needs.
To communicate with you, including sending newsletters and marketing materials.
To comply with legal obligations and protect our rights.

3. Retention of Personal Data
We will retain your personal data for as long as is necessary for the purposes set out in this policy or as long as we are required to do so by law. When your personal data is no longer necessary, we will securely delete or anonymize it.

4. Sharing of personal data
We may share your personal data with:

Service providers: Who help us operate our business and provide our services.
Government agencies: If required by law or to protect our rights.
Business partners: To carry out joint marketing activities.

5. Your rights
You have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data under certain circumstances.
Object to the processing of your personal data.
Request restriction of processing of your personal data.
Request data portability.

To exercise your rights, please contact us at info@fts.se

6. Cookies
Our website uses cookies to improve the user experience.

7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. We recommend that you regularly review this policy to stay informed about how we protect your personal information.

8. Contact information
If you have any questions or concerns about our privacy policy or our processing of your personal data, please contact us at:

FTS Logistics Sweden AB
Södra Kyrkogatan 35
503 34, Borås
E-mail: info@fts.se

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